NEEDS WORK OKAY GREAT! N/A
Promptness in returning phone calls.
Promptness in delivering your policy(s).
Knowledge level of RMI Service contacts.
Responsive time to solving service issues.
Complete explanation of your policy(s).
Policy(s) meeting your needs.
Availability of RMI staff to address your service issues and concerns.
Overall attitude of representative.
Overall experience rating for RMI.